New Utility Chief Learned Customer Relations in Grandfather's Auto-Repair Shop

By Roddie Burris
Marsh, who chose to stay put in the office that he had as president of the Fortune 500 company and turn the former CEO’s corner office into a conference room, sometimes can be found down the street from SCANA’s headquarters in the call center for the company’s principal subsidiary, S.C. Electric & Gas. There, he will plug in a headset to hear calls from customers as they roll in.

Read more: http://www.thestate.com/2011/12/15/2081677/new-utility-chief-learned-customer.html#ixzz1ghMTwCfw