"Carolina Water Service, according to one state agency, is not providing adequate water and sewer service to many of its South Carolina customers. Now that agency wants to know if it can count River Hills customers among that group.
Last week the South Carolina Office of Regulatory Staff filed a petition with the state Public Service Commission alleging that Carolina Water violated numerous regulations including failure to bill customers promptly, comply with customer bill forms, properly apply late payment charges, render bills, follow approved rate schedules, refund or credit overcharges and properly notify customers of termination of service.
C. Dukes Scott, executive director of the Office of Regulatory Staff, said customer complaints leading to the inquiry into Carolina Water came from the Midlands area near Columbia. Yet he wanted to know whether local customers face the same problems.
“River Hills is very active,” Scott said of past public participation regarding Carolina Water, particularly hearings several years ago on a proposed rate hike. “I don’t know whether they’re having these same issues there or not.”"
Last week the South Carolina Office of Regulatory Staff filed a petition with the state Public Service Commission alleging that Carolina Water violated numerous regulations including failure to bill customers promptly, comply with customer bill forms, properly apply late payment charges, render bills, follow approved rate schedules, refund or credit overcharges and properly notify customers of termination of service.
C. Dukes Scott, executive director of the Office of Regulatory Staff, said customer complaints leading to the inquiry into Carolina Water came from the Midlands area near Columbia. Yet he wanted to know whether local customers face the same problems.
“River Hills is very active,” Scott said of past public participation regarding Carolina Water, particularly hearings several years ago on a proposed rate hike. “I don’t know whether they’re having these same issues there or not.”"
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